Shipping & Delivery

Physical products are printed on demand and shipped worldwide through our print partner. Digital downloads are emailed after artwork approval and are not posted. Nothing is held in a warehouse waiting to post — your item is made after you approve your artwork.

How an order moves

You pay and receive an order confirmation.
You upload a clear pet photo (website orders from your order page; Etsy orders via the email we send after the sale).
We create a proof and email you to approve it.
After approval we send physical jobs to print, or email a high-resolution JPEG for digital downloads.
Our print partner packs and posts physical items with tracking where available.

Digital downloads

Personalised digital portraits have no shipping. After you approve the artwork we email a download link, and you can also download the JPEG from your order page. Typical processing is a few working days after you send your photo and approve the proof.

If you bought on Etsy, the file attached to the listing is an instruction sheet only. Your finished portrait is created after checkout and emailed by PawStars.

Processing and delivery times

Times on the site are estimates. They start after artwork approval, not from checkout. Printing typically takes a few working days, then carriers take additional time depending on the destination.

Busy periods (especially around holidays) can add delay. We will email when your order is on its way, including tracking if the carrier provides it.

Shipping costs

On paw-stars.com, shipping for physical items is quoted at checkout from your delivery country and the items in your basket. Rates vary because products ship from different print locations and in different sizes. Digital downloads have no shipping charge.

On Etsy, postage for physical listings is the amount shown on the listing’s shipping profile at checkout, not a live quote from our print partner. Digital download listings have no shipping profile.

Where we deliver

We deliver to most countries our print partner supports. If a destination cannot be shipped to, checkout will not allow that address.

For deliveries outside the UK, you are responsible for any customs duties, import VAT or local taxes. Those charges are not included in our prices and are set by the destination country.

Failed delivery

Please check the name, address and postcode before you pay. If a parcel is returned because of an incorrect address, we may charge for reshipping. If an item is lost or damaged in transit, contact us and we will work with the print partner to reprint or refund as appropriate — see our Refund Policy.

Questions about these policies? Email support@paw-stars.com, call +44 (0)303 330 1650 (Monday to Friday, 9am–6pm GMT), or use our contact form.